View License Information

Required Permissions — Allow Viewing System Reports

Uptivity is a licensed product. Primary functionality will not work if a valid license file is not present.

This topic explains how to view information regarding your application licensing.

For more information, see Licensing Overview.

  1. In the NICE Uptivity Web Portal, click Reporting System Reports License Info.
  2. Optional: If System License Available displays a value of Yes, but no licenses are showing, click Reload.

If the license information looks correct, but call recording and other functions are not working, this may indicate problems with your license file. You may also see Windows server repeatedly attempting to start the Uptivity services and modules in Windows Task Manager. In this situation, contact Uptivity Support to investigate.

See Also