Configure Terminology

Required Permissions — Allow System Configuration

The NICE Uptivity Web Portal can be customized with terminology used in your operating environment (for example, you may refer to an "agent" as a "CSR").

This topic explains how to configure the application to use custom terminology.

For more information, see Configuration & Settings Overview.

After making any changes to Terminology Settings, the system requires an IIS restart for the changes to be reflected.

  1. In the NICE Uptivity Web Portal, click Administration Web Portal Settings Terminology.
  2. Edit the settings as needed.
  3. Click Save.

See Also