NICE Uptivity Speech Analytics Overview
In this release of NICE Uptivity, NICE Uptivity Speech Analytics is available only to customers upgrading from a previous version.
NICE Uptivity Speech Analytics is a separately licensed module of Uptivity. It provides a phonetics-based speech analytics solution that identifies phonemes (that is, the smallest unit of sound) in call recordings. United States English speech consists of 40 phonemes. United Kingdom English speech consists of 44 phonemes. The five phonemes "g r ei d ei" sound like "Grade A" or "Grey Day". Speech analytics compares the phonemes to search key words and phrases and generates reports based on the search results.