Customer Site Requirement Changes for Uptivity
This topic discusses only those site requirements that have changed since the previous version of NICE Uptivity. For complete information regarding site requirements, see Server & Site Overview
Server Hardware
Hardware requirements vary depending on the deployment model, telephony integration, Uptivity components used, and number of concurrent users in the system.
No new hardware requirements have been introduced in 17.1.
Server Software
Support for SQL 2016 has been added.
SQL 2008 is no longer supported.
User Workstation/PC
When a system includes NICE Uptivity Screen Recording, Desktop Analytics, or both, consult Uptivity Sales Engineering for recommended system requirements based on business needs.
.NET Framework 4.6.1 is now required for any PC running the NICE Uptivity Screen Recording client.
Uptivity is now supported with Microsoft Edge 38.14393.0.0 with Microsoft Edge HTML 14.14393.
Uptivity offers two options for recording search and playback. The Call List and Web Player (also known as the Silverlight Player) are supported in the following browsers: Internet Explorer and Firefox only. The Interactions List and HTML5 Interaction Player are supported in the following browsers: Microsoft Edge, Chrome, and Firefox only. For more information on limitations that impact the use of both options, see Major Features and Enhancements.
Users should take these browser and feature limitations into consideration when choosing which search and playback option to use.
Licensing
Uptivity Sales Engineering explains licensing requirements during the sales process.
Security
Uptivity communications over TCP/IP can be secured using TLS/SSL. A trusted, signed certificate must be used for TLS, one purchased from a vendor such as VeriSign or managed by a trusted internal CA.