Create Internal Bookmarks
Required Permission:
Overview
Bookmarks allow you to add free-form text notes to a recording. Internal bookmarks are created from the Web Player or HTML5 Interaction Player.
This topic explains how to create an internal bookmark.
For more information on bookmarks, see Working with Recordings Overview.
- In the NICE Uptivity Web Portal, click Interactions List Call List or Recorded Interactions.
- Locate the call record, right-click, and select Play from the pop-up menu.
- Place the play head indicator where you want to set the bookmark and then click the Bookmark icon.
- Enter your notes in the Notes field.
- Optional: To refine the tag point, change the value in the Start field.
- Optional: Select the Public checkbox (or leave it cleared to make the bookmark Private).
- Click OK (or Save in the HTML5 Interaction Player).
See Also
- Finding Recordings Overview — for more information on locating specific recorded interactions
- Web Player — for more information on the Web Player interface
- HTML5 Interaction Player — for more information on the HTML5 Interaction Player interface