Flag Recordings

The NICE Uptivity Web Portal provides access to recordings made by Uptivity. You can flag recordings to make them easier to find later.

This topic explains how to flag a recording.

For more information, see Working with Recordings Overview.

Images in this topic are taken from the Call List. If you are using Recorded Interactions, things may look a little different but the steps remain the same.

  1. In the NICE Uptivity Web Portal, click Interactions List Call List or Recorded Interactions list.
  2. Locate the recording, right-click, and select Flag from the pop-up menu.

    Performing this step on a flagged call removes the flag.

See Also