Export Recordings

Required Permission — Allow Downloading of Export, Allow Emailing of Export, or both

The NICE Uptivity Web Portal provides access to recordings made by Uptivity.

This topic explains how to export a recording.

For more information, see Working with Recordings Overview.

Images in this topic are taken from the Call List. If you are using Recorded Interactions, things may look a little different but the steps remain the same.

  1. In the NICE Uptivity Web Portal, click Interactions List Call List or Recorded Interactions.
  2. Locate the recording, right-click, and select Export Selected from the pop-up menu.

    Select multiple calls using standard Windows methods, then right-click any of the chosen calls and select Export Selected from the drop-down menu.

  3. Select the file format for the exported call.

  4. Select the checkbox for Export to Email and enter an email address in the Address field.

  5. Click Next.
    1. Click New.
    2. Enter a name for the filename mask in the Name field.
    3. Enter the path for the mask in the Mask field.
    4. Optional: To see a preview of how the mask looks when applied to the selected file, click the refresh icon to the right of the Mask field.
    5. Click Save.
  7. Click a filename mask to apply it to the exported recording and then click OK.

See Also