Use My Filters

The NICE Uptivity Web Portal provides access to recordings made by Uptivity. You can filter the list of recordings to display only selected interactions.

This topic explains how to use saved filters (also referred to as My Filters).

For more information, see Finding Recordings Overview.

Images in this topic are taken from the Call List. If you are using Recorded Interactions, things may look a little different but the steps remain the same.

  1. In the NICE Uptivity Web Portal, click Interactions ListCall List (or Recorded Interactions) My Filters.
  2. Click Private Filters or Public Filters to open the appropriate group of filters.
  3. Click Apply next to a filter to display the page using that filter.

See Also