Update Call Records in Web-Based On-Demand

Required Permissions — Allow Web On Demand, Allow Call Updates, and permission to edit one or more of the user-defined fields

The On-Demand web portal is the primary user interface to start or stop audio recording, start or stop blackouts, add information to recordings, or any combination of these.

This topic explains how to update the user-defined fields associated with a call.

For more information, see On-Demand Overview.

If you use On-Demand from a desktop application, this topic does not apply.

  1. In the On-Demand Web Portal, click Update Call Record.
  2. Enter information in one or more of the fields.
  3. Click Save.