Configure On-Demand Settings

Uptivity On-Demand allows agents to perform a variety of tasks related to their recorded interactions. One of these is updating the user-configurable fields in Uptivity.

This topic explains how to configure which of these fields can be updated via On-Demand.

For more information, see On-Demand Overview

  1. In the NICE Uptivity Web Portal, click Administration Recorder Settings On Demand.
  2. Select Yes from the drop-down menu for each field that users should be able to update.
  3. Click Save.