Performance Management Overview
NICE Uptivity Performance Management is a separately licensed module of Uptivity. It provides users with the ability to consolidate, analyze, and act on operational performance, quality, and voice of the customer metrics in one user-friendly portal.
Key features of Performance Management include:
- Dashboards that can provide a view of performance across your entire customer contact operation. The flexible, easy-to-use dashboard wizard lets you create new views in minutes.
- Scorecards, click-through widgets, agent tickers and alerts, and display wallboards can empower managers with clear insights to identify and solve issues and opportunities faster
- Detailed reporting options, including a library of standard reports and the ability to create and share custom data views. This reporting is in addition to the already robust reporting offered by NICE Uptivity.