Security Profile WFM Tab: Operating Hours Permissions
Required security profile permissions: Security Profile Edit.
Stream Operating Hours
Enables users to:
- View — View the operating hours on the Manage Stream Operating Hours page and to see the Operating Hours Stream link in the WFMv2 Portal menu.
- Edit — Modify the stream operating hours.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
||
Supervisor | ||
Manager |
Organizational Unit Operating Hours
Enables users to:
- View — View the operating hours on the Manage Organizational Unit Operating Hours page and to see the Operating Hours Organizational Unit link in the WFMv2 Portal menu.
- Edit — Modify the organizational unit operating hours.
By default, the Manager, Supervisor, and Agent system security profiles have the following permissions enabled:
Security Profile | View | Edit |
---|---|---|
Agent |
||
Supervisor | ||
Manager |