Remove Agents from inContact Groups

Required Permission — Allow Group Administration

inContact Groups are collections of users you define in a way that makes sense for your organization.

This topic explains how to remove agents from inContact Groups.

For more information, see inContact Groups Overview.

  1. In the inContact WFO Web Portal, click AdministrationPermissionsGroups.
  2. Click a group.
  3. Click the left-facing arrow to move agents from Attached Users to Available Users.
  4. Click Save.

See Also