Search for News Items

The News widget allows administrative users to quickly push brief information to group(s) of agents and other users.

This topic explains how to search for news items in the News widget.

For more information, see inContact WFO Widgets Overview.

  1. In the inContact WFO Web Portal, click Home Dashboard and then click a dashboard that contains the News widget.
  2. Click WFOHome Dashboard and then click a dashboard that contains the News widget.
  3. Click the gear icon located in top right corner of the News widget.
  4. Optional: Select aninContact Group to filter the display based on postings to that group.
  5. Optional: In the Search News by Keywords field, type one or more keywords to filter the display based on those words.
  6. Optional: Click in the Start Date and End Date fields and then use the date selectors to filter the display based on a date range.
  7. Click Save.

See Also