Delete Widgets

Required Permission: Allow System Configuration

inContact Workforce Optimization offers a variety of widgets which users can choose to display on their Home tabs.

This topic explains how to delete a widget so that it is no longer available to users.

For more information, see inContact WFO Widgets Overview.

When you delete a widget, inContact WFO:

  • Removes the widget from the Home Tab Widgets list
  • Removes the widget from any user dashboards where it is displayed
  • Removes the corresponding widget file (.dll) from the server

Widget files should be backed up to protect against accidental deletion.

Deleting a widget cycles the IIS application pool and requires a page refresh and new login to see changes. This will force a logout for all connected users and should be performed outside of regular business hours.

  1. In the inContact WFO Web Portal, click Administration Web Portal Settings Web Portal.
  2. In the Home Tab Widgets section, click Delete for a widget.