Settings Details: Logger Service

The Logging Settings screen allows you to configure Logger settings in the inContact WFO Web Portal. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains these settings.

For more information, see Services Overview.

Logger Service Web Portal Settings

Log Directory
Specifies the directory in inContact WFO log files are stored. The default value is [InstallDirectory]\CallCopy\Logs.
Logging Levels: Critical
Specifies that log entries should be written if a service or system has stopped functioning completely due to an error. This is a primary logging level that should be enabled for all systems.
Emergency
Specifies that log entries should be written if a service or system has stopped functioning completely due to a configuration or resource issue. This is a primary logging level that should be enabled for all systems.
Error
Specifies that log entries should be written if a system error has occurred and a single operation or transaction has failed as a result. This is a primary logging level that should be enabled for all systems.
Security
Specifies that log entries should be written when security events, such as multiple password failures or an attempted unauthorized system access, have occurred. This is a primary logging level that should be enabled for all systems.
License
Specifies that log entries should be written if there is a problem with inContact WFO licensing. This is a primary logging level that should be enabled for all systems.
Warning
Specifies that log entries should be written with information about events that could be related to further or future errors. This logging level should only be enabled as needed under the direction of inContact WFO Support..
Info
Specifies that log entries should be written with general system information. This logging level should only be enabled as needed under the direction of inContact WFO Support.
Notice
Specifies that log entries should be written for general notifications of system events. This logging level should only be enabled as needed under the direction of inContact WFO Support..
Testing
Specifies that log entries should be written with enhanced debugging and development information for troubleshooting. This logging level should only be enabled as needed under the direction of inContact WFO Support.
Debug
Specifies that log entries should be written with the highest volume of events and the most detailed output for all modules. This logging level should only be enabled as needed under the direction of inContact WFO Support.