Configure Terminology

Required Permissions — Allow System Configuration

The inContact WFO Web Portal can be customized with terminology used in your operating environment (for example, you may refer to an "agent" as a "CSR").

This topic explains how to configure the application to use custom terminology.

For more information, see Configuration & Settings Overview.

  1. In the inContact WFO Web Portal, click Administration Web Portal Settings Terminology.
  2. Edit the settings as needed.
  3. Click Save.

See Also