Remove Mapped Workstations

By default, inContact WFO matches Windows usernames from user profiles and logged-in Screen Recording clients to associate workstations with agents.

This topic explains how to remove entries from the list of statically mapped workstations in environments where this alternate method is used.

For more information, see inContact Screen Recording Overview.

  1. In the inContact WFO Web Portal, click AdministrationSystem SettingsWorkstations Settings.
  2. Click Delete All to remove all entries, or click the Delete icon (represented by a red X) on a single entry you want to remove.
  3. Click OK.

See Also