Customize the Recorded Interactions Page
Overview
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The Recorded Interactions page allows
This topic explains how to customize the appearance of the Recorded Interactions page.
For more information, see Recording Playback Overview.
- In the inContact WFO Web Portal, click Interactions List Recorded Interactions.
- Click Settings.
- Select or clear the applicable checkbox(es) for the Recorded Interactions list columns to be displayed.
Optional: Configure Multiple Columns
Click Select All to display all Recorded Interactions list columns or None to clear all selections and start over.
- Optional: Drag columns up or down to change the order in which they are displayed.
- Click Save.
- Optional: Click a column header to sort the Recorded Interactions list by the contents of that column.
inContact WFO does not save sorting choices if you leave the Recorded Interactions list.
See Also
- Page Details: Call List — for information on the fields available for display on the Recorded Interactions page when you use the Web Player
- Page Details: Recorded Interactions — for information on the fields available for display on the Recorded Interactions page when you use the HTML5 Interaction Player