Customize the Recorded Interactions Page

The Recorded Interactions page allows you to search for and work with recorded interactions in inContact WFO. You can also launch the HTML5 Interaction Player from this page.

This topic explains how to customize the appearance of the Recorded Interactions page.

You are the only one affected by these changes. inContact WFO will remember your configuration and display the Recorded Interactions page the same way the next time you log in.

For more information, see Recording Playback Overview.

  1. In the inContact WFO Web Portal, click Interactions List Recorded Interactions.
  2. Click Settings.
  3. Select or clear the applicable checkbox(es) for the Recorded Interactions list columns to be displayed.

    Click Select All to display all Recorded Interactions list columns or None to clear all selections and start over.

  4. Optional: Drag columns up or down to change the order in which they are displayed.
  5. Click Save.
  6. Optional: Click a column header to sort the Recorded Interactions list by the contents of that column.

    inContact WFO does not save sorting choices if you leave the Recorded Interactions list.

See Also

  • Page Details: Call List — for information on the fields available for display on the Recorded Interactions page when you use the Web Player
  • Page Details: Recorded Interactions — for information on the fields available for display on the Recorded Interactions page when you use the HTML5 Interaction Player