Delete Custom Lookup Entries

Custom lookups allow you to automatically populate a value in the call record based on the CallerID (ANI) or dialed number (DNIS) of the call. This feature requires custom scripting in your system.

This topic explains how to delete a custom lookup entry.

For more information, see Custom Lookup Overview.

  1. In the inContact WFO Web Portal, click Administration Recorder Settings Custom Lookup.
  2. Click the Delete icon for the entry you want to remove.
  3. Click OK.

See Also