View the Agent Group List

Required Permission: Allow Content Library Management

This topic explains how to the display the Agent Group List, one of two report-style lists associated with the inContact WFO Content Library.

For more information, see Content Library Overview.

The Agent Group List shows each inContact Group to which agents can be assigned and the number of agents in that group.

  1. In the inContact WFO Web Portal, click CoachingManage ContentAgent Group List.
  2. Optional: Sort the list by the contents of either column by clicking on the triangle icons in the column heading.