Add Items to the Content Library

Required Permission: Allow Content Library Management

The Content Library enables supervisors to upload files that can be shared with agents who have access to the inContact WFO Web Portal.

This topic explains how to add an item to the Content Library.

For more information, see Content Library Overview.

  1. In the inContact WFO Web Portal, click CoachingManage ContentAdd Content.
  2. Click Browse, navigate to the file to be added to the library, and click Open.
  3. Click Upload File.
  4. Enter a Title.
  5. Optional: Select a Priority.
  6. Optional: Enter a Duration.
  7. Select the category(ies) in which this item will appear.
  8. Select the inContact Groups which should have access to this item.
  9. Click Save.

See Also