Access Items in the Content Library

The Content Library enables supervisors to upload files to be shared with agents who have access to the inContact WFO Web Portal.

This topic explains how to access items within the Content Library.

For more information, see Content Library Overview.

This task is typically not performed by agents, who access content specifically assigned to them through their Assignment Inbox (see Assignment Inbox Overview).

  1. In the inContact WFO Web Portal, click CoachingContent Library.
  2. Click the category for the item you want to access.
  3. Click the item in the category content list, and open or save the file as directed by your web browser.

See Also