Acknowledge QA Evaluations

If your organization uses the inContact WFO QA review process, agents can review, question, or acknowledge evaluations after they have been submitted.

This topic explains how to acknowledge an evaluation.

For more information, see QA Arbitration and Review Process Overview.

  1. In the inContact WFO Web Portal, click Home Assignment Inbox New Assignments.
  2. Click the evaluation you want to acknowledge in order to open it.
  3. Review the evaluation and Add a Comment if desired.
  4. Click Acknowledge.

See Also