Award Ad Hoc Achievements

Required Permission — Allow Award of Ad Hoc Achievements

inContact WFO allows you to establish a system for awarding points to agents who have achieved certain pre-defined goals. Ad hoc achievements are awarded manually when an agent or inContact Group accomplishes a goal.

This topic explains how to award an ad hoc achievement.

For more information, see Achievements Overview.

  1. In the inContact WFO Web Portal, click CoachingAchievementsAward an Achievement.
  2. Select the achievement type you want to award and then click OK.
  3. Select the agents or groups (based on the achievement type), or click All to select all possible agents or groups, and then click Add.
  4. Click OK and then click Yes to confirm.