Help Resources for Earlier Versions of inContact Workforce Optimization
Our primary help site is designed for users of the current, generally-available version of inContact WFO. If you use an earlier version, this topic will help you access the appropriate resources.
Integration guides are not tied to specific versions of the inContact WFO software, and can be accessed from the main help menu (Recording > Integrations). Page two of each guide states the earliest version for which the guide can be used. If necessary, ask your inContact representative about legacy integration guides for older versions.
inContact WFO 16.2
Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises or Hybrid system.
inContact WFO 16.1
Online help is available for this version. Click here if you have a Hosted system, or here if you have a Premises or Hybrid system.
Core Manuals
These PDF manuals and guides constitute the basic documentation set for inContact Workforce Optimization.
Version 5.5 was followed quickly by v5.51, and manuals for v5.5 may refer to that later version number.
Prior to v5.6, the inContact WFO User Manual was known as the Web Player Manual.
Ancillary Product Manuals & Guides
The inContact Survey TDM Guide was not published for v5.6. There were no changes to this product in v5.6, and the v5.5 guide should be used instead.