Interaction Silence Widget

Required security profile permissions: NICE inContact Interaction Analytics Pro View

The Interaction Silence Widget displays extended periods of silence as a percentage of the total interaction time in chat and voice interactions.

Channels

Each channel type is indicated by an icon. The phone icon represents calls and the conversation bubble represents chats.

Modify the Interaction Silence Widget Settings

You can modify the Interaction Silence Widget settings to apply filters or to change the name of the widget in the workspaceThe named view of one or more analysis widgets..

Change the Title of the Silence Widget

  1. Click the three stacked dots in the top right corner of the widget.
  2. Click Settings.
  3. Enter the new widget name in the Title field.
  4. Click OK.

Export Interaction Silence Chart as CSV

These instructions detail how to export the chart into .csv format.

  1. Click the down arrow in the top right corner of the chart.
  2. Click Export.

Save Interaction Silence Chart as an Image

These instructions detail how to save the chart as a .PNG image.

  1. Click the down arrow in the top right corner of the chart.
  2. Click Save Chart as Image.