ACD/Admin Overview

The NICE inContact ACD and Admin are the web applications where you create, customize, and manage your contact center. Because it isthe landing page when you log in to NICE inContact, many players in the contact center interact with it. Administrators use it to set up different channels of communication with contacts; managers, to run reports that display the status and activity of the contact center; scripters, to apply custom scripts created in Studio; supervisors, to review agent calls; and agents, to launch the agent application.

Common tasks for the ACD and ADmin Applications:

Agents

Supervisors

Managers/Administrators