Welcome to ACD
The ACD application in NICE inContact CXone allows you to configure inbound and outbound interaction channels. Inbound channels include voice, chat, email, voicemail, and work items. Outbound channels include email and voice. An outbound voice channel can be manual dialing or you can set up the Personal Connection automated dialer. Personal Connection proactively places calls and sends email and SMS messages. Finally, ACD allows you to configure general settings that apply to your contact center.