Use Force Logout to remotely log an agent out of MAX. If the agent is handling an active call, using the Force Logout disconnects the call. You do not have to connect your agent legAn active piece of a call that connects between routers, gateways, or telephony devices. to use the Force Logout function.
- Hover over a row in the Agents list to display options for the agent you want to log out. Click Force Logout.
If the agent is handling an active call, using Force Logout disconnects the call.
- When prompted, click Yes to confirm the forced logout. The agent is notified.