Launch MAX

Make sure your pop-up blocker allows pop-ups from the platform before launching MAX. Make sure that .incontact.com is added to your trusted sites when using IE11.

  1. Log in to your platform and click the grid icon in the upper right corner.
  2. Click Launch Agent.
  3. Associate your phone with MAX by doing one of the following:
    • Click Set Phone Number and enter your phone number
    • Click Set Station ID and type the station ID.
    • Click Integrated Softphone.
  4. (OPTIONAL) Select the Remember Me checkbox if you always want to use the same phone information for MAX.
  5. Click the MAX radio button.
  6. Click Continue
  7. (OPTIONAL) Click the Connect icon in the Agent Leg - Inactive field to the contact center platform and handle voice contacts.