System (Agent) Outcomes

Required security profile permissions: Calling List View

The following table describes the agent-related system outcomes when exporting a calling list:

ID Name Details
0 Live Call

Mapped Dialing Cycle Outcome: 10

Description: Live call (Unspecified)

1 Answering Machine

Mapped Dialing Cycle Outcome: 34

Description: Answering machine

2 Auto Attendant

Mapped Dialing Cycle Outcome: 30

Description: IVRInteractive Voice Response; an automated phone menu that allows callers to interact through voice commands, key inputs, or both, to obtain information, route an inbound voice call, or both. system or other automated service

3 Fax

Mapped Dialing Cycle Outcome: 3

Description: Fax machine

4 Modem

Mapped Dialing Cycle Outcome: 4

Description: Modem

5 Unknown Machine

Mapped Dialing Cycle Outcome: 30

Description: Unknown machine; unable to classify as a meaningful non-live outcome

6 Other Non-Live

Mapped Dialing Cycle Outcome: 30

Description: Other non-live agent-detected outcome

33 Answer Machine Left Message

Mapped Dialing Cycle Outcome: 33

Description: Answer machine; left message

101 Reschedule

Mapped Dialing Cycle Outcome: 10

Description: The respondent asked to be called back

102 Refusal

Mapped Dialing Cycle Outcome: 10

Description: The called party refused the proposition

103 Wrong Number

Mapped Dialing Cycle Outcome: 10

Description: Wrong number

104 Wrong Person

Mapped Dialing Cycle Outcome: 10

Description: The respondent was not available at the time

105 Commitment

Mapped Dialing Cycle Outcome: 10

Description: Got a sale/promise to pay/other result

106 Do Not Call

Mapped Dialing Cycle Outcome: 99

Description: Do not call on this campaignA grouping of skills used to run reports.

107 Do Not Call Ever

Mapped Dialing Cycle Outcome: 98

Description: Do not call this number again (applies to all calls on tenant)

120 Other Live

Mapped Dialing Cycle Outcome: 10

Description: Other live call that cannot be classified

121 Retry Example 1

Mapped Dialing Cycle Outcome: 101

Description: Mapping between agent and dialing cycle outcome example

200 Not Made (A)

Mapped Dialing Cycle Outcome: 0

Description: The agent declined to make the call in open progressive mode

201 Busy (A)

Mapped Dialing Cycle Outcome: 1

Description: Agent detected busy tone

202 No Answer (A)

Mapped Dialing Cycle Outcome: 2

Description: Agent detected ring no answer

203 Fax (A)

Mapped Dialing Cycle Outcome: 3

Description: Agent detected fax

204 Modem (A)

Mapped Dialing Cycle Outcome: 4

Description: Agent detected modem

205 Answer Machine (A)

Mapped Dialing Cycle Outcome: 5

Description: Agent detected answer machine

206 Call Failure (A)

Mapped Dialing Cycle Outcome: 6

Description: Agent detected call failure

220 Number Unobtainable (A)

Mapped Dialing Cycle Outcome: 20

Description: Agent detected number unobtainable SIT

221 Out of Order (A)

Mapped Dialing Cycle Outcome: 21

Description: Agent detected out-of-order SIT

222 Number Changed (A)

Mapped Dialing Cycle Outcome: 22

Description: Agent detected number changed SIT

223 Incoming Barred (A)

Mapped Dialing Cycle Outcome: 23

Description: Agent detected incoming barred SIT

224 Call Rejected (A)

Mapped Dialing Cycle Outcome: 24

Description: Agent detected call rejected SIT

225 Not in Use (A)

Mapped Dialing Cycle Outcome: 25

Description: Agent detected not in use SIT