Advanced Chat Overview

Advanced Chat integrates with MAX to allow for more complex features in the chat channel, including co-browsing, proactive chat, and automated chatbot workflows. To enable advanced chat in your environment, contact your NICE inContact account manager.

The chatbot feature in Advanced Chat allows you to integrate existing bots or develop new bots that can leverage NICE inContact or third-party A.I. services. It allows you to generate workflows to provide answers, collect data, or automate common agent tasks, serving as a virtual agent. If you have an existing advanced chat environment and want to add chatbot, talk to your NICE inContact account manager for more information.

The messaging API feature in Advanced Chat enables you to integrate applications such as Facebook, Twitter, and WhatsApp. It allows you to leverage a common set of services, like bots and AI, and have a common agent experience for chat and messaging. If you have an existing Advanced Chat environment with chatbot enabled and want to add messaging, contact your NICE inContact account manager.