Central Overview

NICE inContact Central is the web application where you create, customize, and manage your contact center. Because it is the landing page when you log in to NICE inContact, many players in the contact center interact with it. Administrators use Central to set up different channels of communication with contacts; managers, to run reports that display the status and activity of the contact center; scripters, to apply custom scripts created in Studio; supervisors, to review agent calls; and agents, to launch the agent application.

Common tasks for Central:

Agents

Supervisors

Managers/Administrators