Settings Page

In MAX, you can enable audio and visual alerts for new agent messages, new contacts, chat messages, and email messages, or when a call or chat gets disconnected.

A/V Notifications can only be set for Chrome, Firefox, and Safari browsers. These are not available in Internet Explorer or Edge browsers.

A/V Notifications

Audio

When these settings are on, MAX plays an alert when the indicated action takes place.

New Agent Message
A notification sound plays when you receive a new agent message.
New Contact
A notification sound plays when you connect to a new contact.
New Chat Message
A notification sound plays when a contact sends a new chat message.
End Chat or Call
A notification sound plays when a chat or call interaction ends.

Visual

Visual notifications appear in the bottom right corner of your screen and contain contact details.

New Agent Message

A notification like the following appears when you receive a new agent message:

New Contact

A notification like the following appears when you are connected to a new chat contact:

A notification like the following appears when you are connected to a new call:

New Chat Message

A notification like the following pops up when you receive a new chat message:

End Chat or Call

A notification like the following appears when a chat interaction ends:

A notification like the following appears when a call ends:

Network Warnings

Click this area to turn network warnings on or off.

Panels

Click this area to turn panels on or off.

ADA High Contrast

Click this area to turn high contrast coloring in MAX on and off.

ADA Screen Reader

Click this area to turn a screen reader on and off, if one is enabled.

24-Hour Clock

Click this area to turn the 24-hour clock on or off. When enabled, the time will be entered and displayed on a 24-hour clock instead of a 12-hour clock.

Multi Chat Display

Click this area to display multiple chats side-by-side, or one at a time. The default setting is On.

Glance Sensitivity

Control the length of time you need to hover over the Glance Bar to open the main MAX window. Determine if you want the window to expand Fast, Medium, or Slow. You can also select Pin, which keeps the main window expanded.

Voice Threshold

This setting only appears if you are assigned a Personal Connection skill.

Calibrate the ability for MAX to distinguish between the volume of your voice when speaking to a contact and other background noise. Click Tune to receive an automated call, prompting you to speak several sentences to fine-tune the ability of MAX to detect your voice. Be sure to speak clearly and with the same volume that you would use when interacting with a contact. Also, when the prompt asks you to remain silent, do not mute yourself to mask the background noise.