You can record an agent's phone call. You do not have to connect your agent legAn active piece of a call that connects between routers, gateways, or telephony devices. in order to use the record function.
Hover over a row in the Agents list to display options for the call you want to record. Click the Record icon to record the remainder of the conversation.
If the Record icon is not visible,
you may not have the correct permissions orthe agent is not handling a call.
To stop recording, click Record again.