Customer Site Requirement Changes in 20.1
This topic discusses only the site requirements that have changed since the previous version of NICE Uptivity. For complete information regarding site requirements, see
Server Hardware
There were no server hardware changes in 20.1.
Server Software
Version 20.1 adds support for Windows Server 2019. Currently none of the recording integrations support Windows Server 2019.
Windows Server 2012 is no longer supported. Server 2012 R2 is still supported.
Version 20.1 adds support for SQL Server 2019. Users producing reports in French Canadian can upgrade to 20.1, but are not able to use SQL 2019.
SQL Server 2012 is no longer supported.
The supported version of Nexidia SearchGrid is 3.1.19.
Installation prerequisites have been updated. The installation of ReportViewer and Microsoft SQL Server 2012 R2 Management Objects are no longer required.
User Workstation/PC
Support for Mozilla Firefox ESR 60 and 68 has been added; support for ESR 45 has been dropped.
Support for Google Chrome 81.x has been added.
Support for Microsoft Edge 81.x and higher has been added.
Internet Explorer 11 and all previous versions are no longer supported.
Database Changes
There were no database changes in 20.1.
Licensing
The Performance Management Dashboards that have replaced the Home tab in the Uptivity Web Portal are no longer separately licensed. However, the Scorecards and Messages widgets require additional licensing. See Performance Management Installation Overview for details.
Security
There were no security changes in 20.1.
