Technical Documentation Enhancements with 20.1

This topic introduces the changes, additions, and improvements to technical documentation for NICE Uptivity since the release of the previous version.

Help Site

• Fusion documentation has been added back to the help site as support for this service has been renewed.
• Many pages containing information about the same feature have been combined in an effort to reduce the number of searches and clicks required to find all the information about that feature. This is an ongoing process.
• Many guides for recording integrations have been converted to online help format. This is an ongoing process.