Customer Administration Tasks
During ongoing use of the system, your Uptivity administrator may need to configure new channels or reconfigure existing channels. This integration can work with either TDM (using Ai-Logix cards), passive VoIP (using port mirroring), or active VoIP (using PBX-specific methods) as an audio source. If you add or reconfigure channels, you will need to follow any procedures specific to those audio sources as found in the appropriate customer guides.
You will also need to edit the CTI monitors in the Genesys T-Server CTI Module if you add to or change the devices that are monitored by NICE Uptivity. This integration supports using either devices or PBX groups as CTI monitors.
For more information on configuring CTI monitors, search online help for keyword cti monitor.
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