Items in the Content Library

Required Permission: Allow Content Library Management

The Content Library enables supervisors to upload files that can be shared with agents who have access to the NICE Uptivity Web Portal. Agents typically content specifically assigned to them through their Assignment Inbox. For more information, see Content Library Overview.

To access items in the Content Library:

1. In the NICE Uptivity Web Portal, click Coaching Content Library.
2. Click the category for the item you want to access.
3. Click the item in the category content list, and open or save the file as directed by your web browser.

Add an Item

1. In the NICE Uptivity Web Portal, click CoachingManage ContentAdd Content.
2. Click Browse, navigate to the file to be added to the library, and click Open.
3. Click Upload File.
4. Enter a Title. You can also select a Priority and a Duration.
   Learn more about the fields in this step

   Field	Description
   Title	Allows you to create a meaningful name for the item as it will appear to users of the Content Library. The default value is the filename.
   Priority	Allows you to assign a priority to indicate how quickly usersIndividuals who have access to and can perform tasks in NICE Uptivity. They also appear in searches and in reporting. Users may include agents, supervisors, system administrators, and others. should review the item. Available choices are Low, Normal, and High. The default value is Low.
   Duration	Allows you to provide an estimate for the length of time it should take a user to review the item. The format is HH:MM:SS.

5. Select the category(ies) in which this item will appear.
6. Select the QA Groups which should have access to this item.
7. Click Save.