Logging and Alerts Overview
inContact Workforce Optimization can be configured to notify you when issues require your attention. Issues are logged according to severity, and you can choose the level at which notifications are sent.
For the most part, these settings are configured during initial installation and should only be changed by or under the supervision of inContact WFO Support. However, it's important for you to understand the various logging levels and alerts so you can effectively manage issues that may arise with your system.
Application Logs and Alerts
The inContact WFO Logger service manages error logging and notifications.
inContact WFO Support monitors logs and error messages on all servers in a Hosted system. You may occasionally see messages generated by your PREMISE server, or you may be asked to take actions related to logging levels while you are working with Support to troubleshoot issues.