Web Portal Settings

OverviewClosed

The Web Portal Settings page is used to configure various settings associated with inContact WFO functionality. Many of these settings are configured during installation, but there are a few that you may want to change later.

This topic explains the settings for your reference.

For more information, see Configuration & Settings Overview.

Content Management: Upload Directory
Specifies the cloud location where files uploaded to the Content Library are stored. This value should not be changed.
Fusion Script Settings: Upload Directory
If your system includes inContact Desktop Analytics, this setting specifies the cloud location where desktop analytics scripts are uploaded. This value should not be changed.
Location Settings: Allow Lookup by Agent/Workstation
This setting is not used in Hosted deployments.
Enable Real Time Blackout Setting
When selected, specifies that inContact WFO should use real-time blackouts instead of standard blackouts. For related information, see Blackouts Overview. This setting should not be changed, as Hosted deployments cannot use standard blackouts.
Call Segment Settings
This setting does not apply to Hosted deployments.
Call List Quick Filters
Specifies the quick filters that are available in the Call List or Recorded Interactions list. One or more of the following filters can be selected: Agent, Group (that is, inContact Skill), ACD Gate (not applicable in Hosted deployments), or Group Name (that is, Group).
Number of Items to Display
Specifies the default number of rows to display in lists, except on the Printable Reports list, the Call List, and the Recorded Interactions list.
Display data value when building ad hoc reports
Specifies whether data for a field should appear on the Report Builder preview each time the user moves a field to or from the Structure area. The database is queried upon each of these changes. The field accepts the values Yes or No from a drop-down list, with the default being Yes.
Quality Management Settings: Allow Deduction Calculation for Total Score to be Negative
Allows you to specify that a total negative score should be displayed as its actual value. The default behavior is to display as 0 any total evaluation score that is zero or lower. This field is disabled unless you have the following permission: Allow Editing of Global Deduction Calc Setting. This setting can be overridden for individual evaluation forms.

Home Tab Widgets

Title
Displays the name of the widget as it appears in inContact WFO.
File Name
Displays the file name of the widget.
Description
Provides a brief description of the widget's purpose, content, or both.
Date
Displays the date the widget was added, or last updated, in your system.
Actions
Provides the ability to Edit the widget's name, description, or both, or to Delete the widget from your system.

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