Web Media Server Settings

OverviewClosed

The Edit Web Media Server screen displays Web Media Server settings. These settings are typically configured during installation and should be changed only under the direction of inContact WFO Support.

This topic explains these settings.

For more information, see Services Overview.

Web Media Server Web Portal Settings

Host
Specifies the IP address of the cloud server hosting the Web Media Server. The default value is 127.0.0.1.
Silverlight Port
Specifies the port used to play recordings and stream live audio from inContact WFO. The default value is 4510.
Media Port
Specifies the port used for messaging traffic with CTI Core and Screen Recording Server. The default value is 5630.
HTTP Port
Specifies the port used for messaging traffic with Live Info Broker. The default value is 2015.
Allow Live Monitor
Specifies whether this Web Media Server can be used for live monitoring. The default value is selected.
Excessive Debugging
Specifies whether the log entries should be written at the highest level of detail for this Web Media Server. Enable this setting only if directed to do so by inContact WFO Support.The default value is cleared.
API Host
Specifies the IP address of the Export API, which is used for exporting recordings via email. The default value is 127.0.0.1.
API Port
Specifies the port used to communicate with the Export API. The default value is 5620.
API Reconnect Milliseconds
Specifies the frequency at which the Web Media Server attempts to connect to the Export API. The default value is 5000 (5 seconds).
API Connect Timeout Milliseconds
Specifies the length of time before an attempted connection to the Export API times out. When the timeout expires, inContact WFO "sleeps" until the next connection attempt. The default value is 5000 (5 seconds).
API Response Timeout Milliseconds
Specifies the length of time Web Media Server will wait for a response from the Export API before it considers the connection to have timed out. The default value is 10000 (10 seconds).
SSL Certificate Name
Specifies the SSL certificate file name if SSL is required for data in transit.
SSL Certificate Pass
Specifies the SSL certificate password if SSL is required for data in transit.
Location
Specifies the location with which this Web Media Server is associated. This setting accepts values from a drop-down list of valid inContact WFO locations. The default value is Default.
Mapped Drives
Allows you to configure an internal drive map. For example, if the filename says f:\recordings, but for Web Media Server the path is Z:\recordings, the f: becomes Z: on the Web Media Server side. Unless otherwise specified, default settings are used.