inContact Screen Recording Server Settings

OverviewClosed

inContact Screen Recording is an optional, separately-licensed feature that allows you to record agent workstation activity and to view agent desktops in near-real time. The Screen Recording Server service manages connections from inContact Screen Recording clients. The service resides on the PREMISE server at the customer site.

This topic explains settings and other reference information regarding this service.

For more information, see Services Overview.

Screen Recording Server settings are configured on the Screen Capture Settings screen.

Screen Recording Server Web Portal Settings

Host
Specifies the IP address or server name of the server hosting Screen Recording (that is, the PREMISE server).
Port
Specifies the communication port used by Screen Recording. The default value is 5633.
HTTP Port
Specifies the port used for messaging traffic with Live Info Broker. The default value is 2014.
Default Temp Location
Specifies the UNC path location where temporary video files are written. The default value is c:\temp\cc_screencapserver.
Raise Error on Start Fail
Determines whether an error level log entry and notification are generated every time the server cannot initiate a recording with a client workstation. The default value is selected.
SSL Certificate Name
This setting is not used in Hosted deployments.
SSL Certificate Pass
This setting is not used in Hosted deployments.
Screen Capture Path
Specifies the UNC path location where screen recordings are stored prior to being moved to the cloud.
Location
Specifies the location with which this Screen Recording server is associated. This setting accepts values from a drop-down list of valid locations.