Request a New License

OverviewClosed

inContact WFO is a licensed product. A new license must be created and applied to the PREMISE server any time there are major changes to that server.

This topic explains how to request a new license from inContact WFO Support.

For more information, see Licensing Overview.

  1. Open the Recorder directory on the inContact WFO PREMISE server.
  2. Run the LicenseRequest.exe application to open a License Request window displaying the new Machine ID.
  3. Click Copy.
  4. Paste the Machine ID into an email and send it to the inContact WFO team, who will reply with a new license file.
  5. Save the license file to the CallCopy directory on the changed server.