Server Requirements
The specific hardware and system software required for your implementation is determined by inContact WFO Sales Engineering during the discovery and system design process. No system hardware or software should be purchased or requisitioned until the final system design document is complete.
Hardware Requirements
An on-premises server (known as the PREMISE Server) is required only if you are using inContact Screen Recording. Because screen recording files are stored in the cloud, the PREMISE server must have internet access.
In general, inContact recommends a server with at least 6 GB of RAM and a quad-core processor. The server can be either physical or virtual.
The PREMISE server should be built using this drive configuration:
| Drive Letter | Drive Purpose | Size |
|---|---|---|
| C: | System | 50 GB |
| D: | Applications | 20 GB |
| F: | Storage | TBD |
Software Requirements
The following software environments have been tested with and are supported for system servers:
- Operating System — Windows 2012 R2
- Protocols — IPv4
Prerequisites
The inContact WFO deployment team will install and configure the software on the PREMISES Server. In addition to the inContact WFO software, they will also install the following prerequisites:
- .NET Framework v3.5, v4.0, v4.5.1, v4.5.2, and v4.6.1
- Several Microsoft Visual C++ Runtime components
- Microsoft PowerShell v2.0 or greater (for more detail on this software, see knowledge base article 968929 on Microsoft's support site)
- Windows Installer v4.5 or greater
- Microsoft Report Viewer Redistributable 2008, 2010, and 2012 (for more detail on this software, see knowledgebase article 971119 on Microsoft's support site)
- A self-signed SSL certificate to enable secure communication between the PREMISES Server and the cloud
Licensing
inContact WFO Sales Engineering explains licensing requirements during the sales process. If SSL is used in the network, a certificate file must be purchased from a third-party vendor (such as VeriSign).