License Information Report
Overview
inContact WFO is a licensed product. Primary functionality will not work if a valid license file is not present. You can view the License Information report, one of the inContact WFO System Reports, to see the current licensing in your system.
This topic explains the fields shown on the License Information report.
For more information on licensing, see Licensing Overview.
For information on other System Reports, see System Reports Overview.
Fields displayed on this page are informational only and cannot be edited.
- System License Available
- Specifies whether a valid system license is available. The field displays a value of either Yes or No. If the displayed value is No, contact inContact WFO Support.
- License ID
- Displays the license ID if applicable.
- Licensed To
- Displays the name of the organization or entity to which the application is licensed.
- Expires On
- Displays the license expiration date, if applicable. This field is typically blank in a production system.
- Licensed Audio Ports
- Displays the number of licensed audio recording channels associated with your system. The field displays positive numeric values.
- Licensed Insight Seats
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- Licensed to Brand Insight
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- Licensed Analytics Seats
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- Licensed Survey Channels
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- Licensed Screen Capture Ports
- Displays the number of licensed seats of inContact Screen Recording associated with your system. The field displays positive numeric values.
- Licensed Desktop Only Ports
- Displays the number of licensed seats of desktop-only inContact Screen Recording associated with your system. Desktop-only recording allows for screen recording with no associated audio recording events. The field displays positive numeric values.
- Maximum Concurrent Recordings
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- Licensed to Reload Voice Boards
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