Generate Ad Hoc Reports

  1. Click Reporting/Analytics WFO.
  2. Click the category for the report you want to edit.
  3. Double-click the report you want to edit, or click View on the row for that report.
  4. Review the report criteria and make any applicable changes.
  5. Click Generate Report.

See Also

  • Ad Hoc Reports List — for information on the fields and information shown on this page
  • Report Layout and Design Reference — for information on the settings and controls in the on-screen report view
  • inContact WFO Data Overview — for an introduction to the data fields used in inContact WFO