Verify the inContact Screen Recording Client is Running

OverviewClosed

inContact Screen Recording provides the ability to record agent workstation activity and to view agent desktops in near-real time. This topic explains how to verify that the inContact Screen Recording client is running on a user workstation.

For more information, see inContact Screen Recording Troubleshooting Overview.

  1. Open Windows Task Manager on the workstation.
  2. On the Processes tab, verify the CC_ScreenCapClient.exe process is listed.
  3. In the User Name column, verify the process is running under the correct account for the user currently logged into the computer. Two clients can run under the same username; this situation commonly occurs in terminal services.