Verify the inContact Screen Recording Client Connection

Required Permission — Reports>Workforce Optimization>General>System Reports>View

OverviewClosed

inContact Screen Recording provides the ability to record agent workstation activity and to view agent desktops in near-real time. This topic explains how to verify that the inContact Screen Recording client is connecting to the server.

For more information, see inContact Screen Recording Troubleshooting Overview.

  1. Click Reporting/Analytics WFOSystem Reports System Status.
  2. Scroll to the Screen Capture Client Status section.
  3. Verify the desired workstation name is listed in the Computer column.

If this information is not present for an agent’s computer, the inContact Screen Recording client is not communicating with the screen recording server and you will need to investigate and resolve the network communication issue.